Privacy Policy

Paddington Carpet Cleaning Privacy Policy

This Privacy Policy explains how Paddington Carpet Cleaning collects, uses, stores, and protects personal data relating to our customers. It applies to all Paddington Carpet Cleaning customers within our service area, whether you contact us online, by phone, or in person, and whether you are a one-off or repeat customer.

We are committed to handling your personal data in accordance with the General Data Protection Regulation and applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Types of Personal Data We Collect

We only collect personal data that is necessary for us to provide our carpet cleaning and related services. The types of personal data we may collect include:

Identification and contact details, such as your name, address, postcode, and preferred contact details. Booking and service details, such as dates and times of appointments, the type and size of property or area to be cleaned, and any special instructions you provide. Payment-related information required to process your payments, such as partial card details or transaction references when using third-party payment processors; we do not store full card numbers or security codes. Communication data, including enquiries, feedback, complaints, and any correspondence you send to us, whether by phone, online forms, or other methods. Usage and technical data, such as how you interact with our website or online booking tools, including basic device and browser information and pages visited.

Lawful Basis for Processing Your Data

We process your personal data only when we have a valid legal basis under the General Data Protection Regulation. Depending on the context, we may rely on one or more of the following legal grounds:

Performance of a contract: We need to process your personal data to provide our services, manage your booking, take payment, and communicate with you about your appointment. Compliance with a legal obligation: We may process certain data to comply with legal, tax, accounting, or regulatory requirements. Legitimate interests: We may process your data to manage and grow our business, improve our services, and handle customer queries and complaints, provided these interests are not overridden by your rights and interests. Consent: Where required by law, such as for some marketing communications, we will rely on your explicit consent. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotations. To create and manage bookings, including confirming appointments and notifying you of any changes. To deliver carpet cleaning and related services at your property. To process payments and maintain accurate financial and transaction records. To communicate with you about our services, including requests for feedback and any important notices about changes to our services or policies. To maintain the security and performance of our website and systems. To improve our services, including internal training, quality checks, and service planning. To meet our legal and regulatory obligations.

Data Retention and Storage

We keep personal data only for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we will retain customer and booking records for a period that allows us to respond to queries, manage repeat appointments, and meet our tax and accounting obligations. When personal data is no longer required, we will securely delete, anonymise, or otherwise remove it from our systems.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. While no system can be completely secure, we aim to minimise risk by limiting access to personal data to those employees, contractors, and processors who have a business need to know.

Sharing Your Personal Data and Use of Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary to provide our services or meet our legal obligations.

These third parties may include:

Service providers acting as data processors who support our operations, such as booking systems, scheduling tools, payment processors, customer management systems, and secure data storage or hosting providers. Professional advisers such as accountants and legal professionals where required for business administration, legal claims, or compliance. Law enforcement bodies, regulatory authorities, or government agencies, where we are legally required or permitted to do so.

Where we use third-party processors, they are only permitted to process your personal data on our instructions and for specified purposes. They must implement appropriate security measures and are bound by data protection obligations.

International Data Transfers

Your personal data is generally processed within the United Kingdom or the European Economic Area. If we use service providers that transfer or access personal data from outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data and ensure it continues to benefit from a high level of protection.

Your Data Protection Rights

Under data protection law, you have several important rights in relation to your personal data. Subject to certain conditions and legal exceptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you. Request correction of any inaccurate or incomplete personal data. Request erasure of your personal data where there is no longer a valid reason for us to hold or process it, or where you have successfully exercised your right to object to processing. Object to processing of your personal data where we rely on legitimate interests and you believe such processing impacts your fundamental rights and freedoms. In some cases, we may demonstrate compelling legitimate grounds to continue processing. Request restriction of processing so that we only store your personal data and do not otherwise use it, for example while accuracy or legal objections are being resolved. Request the transfer of your personal data to you or to a third party in a structured, commonly used, and machine-readable format, where this is technically feasible and based on consent or contract. Withdraw consent where we rely on consent to process your personal data, such as for certain marketing communications.

If you wish to exercise any of these rights, you can contact us using the details provided on our main contact channels. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data or exercise other rights. We aim to respond to all legitimate requests within one month, or within any longer period allowed by law in complex cases.

Marketing Communications

We may occasionally contact you with information about Paddington Carpet Cleaning services that we think may be of interest to you. Where required by law, we will only send you marketing communications when you have given consent. You can opt out of receiving marketing messages at any time by following the instructions in our communications or by contacting us through our usual customer contact channels.

Children

Our services are directed at adult customers. We do not knowingly collect personal data relating to children. If you are a parent or guardian and believe we have collected personal data about a child, please contact us so that we can delete this information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. The most current version will always apply to your use of our services. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.

By continuing to use Paddington Carpet Cleaning services after any changes become effective, you acknowledge the updated Privacy Policy as the applicable version for all customers in our service area.